The first time a student logs in they will be imediately asked to change their password. Encourage them to use their lunch ID or a combination of their initials and lunch ID.

log in


After the confirmation that their password has been changed, their profile will load. This often takes several minutes and the mouse will have the hourglass icon before the desktop loads.

Once the desktop is ready, the Password Retrieval system will start. DO NOT LET THEM CANCEL IT. THEY MUST CLICK NEXT.


A pull down menu will appear with various questions that they can answer personally. They will choose two and answer them one at a time. They must confirm their answers, meaning they must spell them the same way each time.


Once the second questions is answered, the wizard will finish and they can click Finish. Another confirmation message will appear and they can click OK and begin their digital journey.